Career Experience

Agile Product Owner & Team Leader, Tools, Operations & Infrastructure Teams | IBM CIO        May 2019 to April 2024

Led Agile transformation, implementations, DevSecOps, and support for products including test, change, access, and service management for the ERP developers to optimize processes, ensure compliance, and manage migrations. 

• Coached and trained CIO teams, Scrum Masters, and Product Owners to adopt Agile mindset and practices, continuously improving the teams’ Agile maturity.

• Ensured alignment with business goals by collaborating with stakeholders to gather requirements.

• Managed Sprints and Scrum ceremonies to ensure successful outcomes in Sprint deliveries.

• Improved collaboration with the Scrum Team and clients by creating and prioritizing Sprint and Product Backlogs and authoring Epics and User Stories that aligned with the product vision and goals.

• Led AIX and Linux Infrastructure team as acting Product Owner, improved Agile practices to enable team to provision new servers to meet tight deadlines for large data center move.

• Created and delivered custom Jira and Agile training to ensure effective utilization of the platform.

• Enhanced alignment and workflow efficiency by redesigning Jira and Apptio Targetprocess mapping and integration, streamlining project management processes. 

Agile Product Owner, Scrum Master & First Line Manager | Code A Site, LLC                            May 2018 to March 2019 

Led software development team, driving project success through customer focus, process improvement, and efficient delivery. Achieved on-time, on-budget project completion while boosting client satisfaction and revenue. 

• Facilitated the successful delivery of new features by collaborating with internal stakeholders to develop and refine acceptance criteria, ensuring alignment with business needs.

• Achieved on-time release deliveries and higher client acceptance satisfaction by improving Agile practices.

• Improved client service management by engineering custom Jira Cloud, Service Desk, and Confluence implementations, tailored to meet client-specific needs.

• Secured a significant reduction in errors and complications by implementing testing processes, addressing associated issues, and tracking software quality and testing concerns.

• Developed and implemented training programs to significantly improve Agile maturity and team effectiveness. 

Owner, Project Manager, and Web Developer | Quite the Site, LLC                                                           March 2009 to May 2019 

Founder of a Website Development and Social Media Services company, specializing in B2B services, including website creation, market positioning, technical security, social media marketing, and CRM integration. 

• Enhanced customer satisfaction by translating client preferences and technical requirements into actionable business solutions.

• Developed and managed website content, including quality assurance, testing, and release planning.

• Successfully managed and oversaw multiple simultaneous projects on time, within budget, and per mutually agreed upon and established specifications.

• Achieved increased visibility and engagement by integrating SEO, inbound marketing, social media, and lead generation strategies to enhance client results. 

Agile Product Owner | Lenovo                                                                                                                January 2017 to May 2017 

Managed and delivered a short-term contract, developing content and accessibility features for the web support page. 

• Ensured alignment with business objectives by collaborating with internal stakeholders to elicit, understand, and prioritize requirements by acting as the voice of the customer.

• Improved Sprints by developing and refining the product backlog with clear Epics and User Stories.

• Delivered product releases on time and within budget by managing agile sprints and optimizing roadmaps.

• Achieved improved process efficiency and a significant reduction in defects by partnering with the analytics team to define and track KPIs for software quality and testing issues. 

Vice President, Sales & Marketing | Key Resources, Inc.                                                       September 2015 to August 2016 

Secured contract to create innovative marketing and sales infrastructure, including pricing and procurement models. 

• Successfully negotiated contracts that improved service levels by managing vendor and partner relationships.

• Spearheaded a transformation, developing new branding, messaging, and collateral. Launched a redesigned website to enhance brand visibility, highlight expertise, and drive client acquisition.

• Enhanced product alignment and delivery efficiency by effectively managing requirements as Product Owner, bridging the gap between clients and development teams.

• Developed and executed a comprehensive digital marketing strategy, leveraging SEO, inbound marketing, social media, and lead generation to significantly increased brand visibility and client acquisition.

• Increased revenue by 300% by developing standardized contract and service agreement templates, which accelerated negotiations and streamlined the contracting process.

 Early Career at IBM

 Sales Enablement & ROI Business Value Program Manager, Information Security Software Sales Specialist & Manager